Shipping Policy

Last updated: September 26, 2026

This policy explains how orders placed through heavital.com are processed, shipped, tracked, and delivered. Heavital is operated by Kunming Nianchu Trading Co., Ltd.

Orders are normally processed within 3 to 5 business days, excluding weekends and applicable public holidays. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email after your order is placed and another email when your order has shipped.

We currently ship only to addresses within the United States, including the contiguous United States, Alaska, and Hawaii.

We do not ship to:

Shipping Method	Cost	Estimated Delivery (after processing)
Standard Shipping (orders under $39.00)	$2.99	7–15 business days
Standard Shipping (orders $39.00 and over)	Free	7–15 business days
Express Shipping (all orders)	$5.99	3–7 business days

Delivery estimates are not guarantees unless expressly stated at checkout. Carriers, weather, holidays, address issues, local delivery conditions, and events outside our reasonable control may affect delivery.

Charges are displayed at checkout before payment. Standard shipping is free on orders of $39.00 or more. Express shipping is available for $5.99 regardless of order value. Promotional free shipping may have a minimum purchase requirement, which must be disclosed with the promotion.

When tracking becomes available, we will send a shipment confirmation email containing the carrier name and a tracking link. Tracking information may require 24 to 72 hours to show the first scan. You may also track your order at 17track.net using your tracking number. An order may arrive in multiple packages and may have more than one tracking number.

Customers must provide a complete and accurate delivery address. Contact service@heavitalvip.com promptly if a correction is needed. We cannot guarantee changes after processing begins. Additional costs caused by an incorrect, incomplete, refused, or undeliverable address may be charged or deducted where permitted and disclosed.

If tracking has not updated for 7 business days or a shipment is materially delayed, contact us with the order number. If tracking shows Delivered, check the delivery area, household members, neighbors, building management, and carrier notices before contacting us. We will review available information and assist with an appropriate carrier inquiry.

Contact service@heavitalvip.com within 48 hours of delivery with the order number and clear photographs of the affected item and its packaging. Keep the packaging until instructions are provided. Remedies may include replacement, missing parts, refund, or another solution required by law.

Orders shipped within the United States are delivered by our shipping partners and are generally not subject to additional customs duties or import taxes. Sales tax is calculated at checkout where applicable. If you are charged any unexpected customs or border fees, please contact us with your order number.